Thank you for shopping with Helena Home Style. We appreciate your business. Please read this refund policy carefully as it explains your rights and obligations regarding refunds for the various products and services we offer.
- Services: We offer a range of services that are non-refundable. Once the service has been provided or the work has commenced, refunds will not be issued. Examples of non-refundable services include but are not limited to consultations, personalized advice, or any other service that has been completed or initiated.
- Digital Goods: All digital goods, including downloadable products such as e-books, online courses, or digital art, are non-refundable. Once the digital product has been purchased and accessed, we cannot provide a refund. Please ensure that you carefully review the product information before making a purchase.
- Physical Goods (Custom Made): Our physical goods are custom made specifically for you, and therefore, they are generally non-refundable. However, we stand behind the quality of our products. In the event of defective workmanship or manufacturing error, we will gladly issue a refund or replacement.
If you receive a physically defective or incorrect item, please contact our customer support within 7 days of receiving the product. We may require you to provide photographic evidence or return the item for assessment. Once we have verified the issue, we will offer you the option of a refund or a replacement at no additional cost. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item otherwise.
Please note that delivery times for our custom-made products are quoted on each product page. Delays in delivery may occur due to unforeseen circumstances such as high demand or manufacturing issues. However, we will make every effort to fulfil your order within the specified timeframe.
- Refund Process: To request a refund, please contact our customer support team at hello@helenahomestyle.com. Provide your order details and a clear explanation of the issue you are facing. We will review your request and respond to you in a timely manner.
If your refund request is approved, the refund will be processed within 28 days using the original payment method. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or credit card company’s policies.
- Exceptions: This refund policy does not affect your statutory rights under applicable consumer protection laws.
Please note that this refund policy applies only to purchases made directly through our website. If you have purchased our products or services from a third-party platform, please refer to their refund policy for further information.
If you have any questions or need further clarification regarding our refund policy, please contact our customer support team for assistance.
We reserve the right to update or modify this refund policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
Last updated: 02/07/2023
Thank you for choosing Helena Home Style. We appreciate your understanding and cooperation.
